Privacy

Contact details

email:
[email protected]

post:
How to Make Music
LCB Depot
31 Rutland Street
Leicester
LE1 1RE
England

Types of Personal Information Collected

We collect and store user account information that you provide to allow us to provide you with service

We collect and store email and names to allow us to email you about our service

Anonymised data is transferred to enable videos to work on the site, which is required for site functionality

If you accept the cookies, non personally-identifiable data is collected for analytics and marketing purposes

How we get the Information and Why we Have it

Information is provided by you when you create an account. We have a vital interest in collecting this information to provide you with services. You can withdraw this consent at any time and your account will be removed. This will not result in a refund, nor affect your statutory rights.

Emails and names are provided by you when you sign up to our email list. This data is stored on the Mailchimp service. We have a vital interest in collecting this information to be able to email you. You can withdraw this consent at any time with the unsubscribe link in the email and your email and name data will be removed from our email list.

If you accept non-essential cookies, non-personally identifiable data about your browsing habits — but not your account information — may be shared with Meta and Google. We have a legitimate interest in this to improve our services. You can withdraw this consent at any time by clearing your browser cache and deselecting the non-required cookies on the cookies popup.

How we Store your Personal Information

Account information is stored securely for the duration of your account being active. Closed accounts have all associated data removed after two years.

Email and name information is stored securely for the duration of your mailing list subscription being active. Cancelled subscriptions have their data removed within 30 days.

Your Data Protection Rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information. 

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances. 

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances. 

Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at the above email or postal address if you wish to make a request.

How to Complain

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at the above email or postal address.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:            

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk

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